Performance Management at Bolt’s Convenience Stores Essay

Subject area The case throws light on performance counselling in general and performance appraisal in a limited Indian context, its linkages with assorted other HR systems in an nerve and the dissimilar issues and challenges attached with it. The case is especially suited for understanding people care in small judicatures and organizations in emerging markets.Study level/ pertinency This case has been tried and tested in the classroom stickting with wariness students pursuing a post graduate diploma in commercial enterprise instruction (PGDBM). The case has been administered to students in Chennai Business School, Chennai in their core melody human resource management (first year PGDBM) and to second year students specializing in HR in their course Performance management and compensation management in G D Goenka World Institute, Sohna.Case overview The case is set in the southern part of India in a retailing organization which grew from a small retail workshop cateri ng to the daily ask of the student community to a four store retail store (Bolts). Mr Andrew (Head, HR), introduced performance management and appraisal at Bolts. Since the appraisal was interrelated with different other HR systems like motivation, compensation, training and development and promotions, it generated a constituent of excitement among the employees. After implementation of performance appraisal, the organization seems to experience virtuoso problem after another. There were complaints from customers, followed by a range of challenges much(prenominal) as discontented employees, unprofessional behavior, low motivation in the organization and loss of profit.Expected learning outcomes Understand and analyze the performance management in general and performance appraisal in a precise Indian context, its linkages with various other HR systems in organization and the various issues and challenges attached with it. Understand people management in small organizations and organizations in emerging markets. Assess and identify HR practitioners problems in studying SMEs HR related problems in an Indian context.